A Front Desk Agent is the primary liaison for guests at a lodging establishment. Their responsibilities include checking in visitors, handling transactions, and offering details on facilities. They also address inquiries and strive to create a positive experience for every visitor. Excellent

A Guest Services Associate is the greeting ambassador for guests at a hotel. Their responsibilities include greeting arriving guests, processing payments, and providing information about hotel amenities. They also resolve concerns and strive to create a memorable experience for every visitor.

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